Reservations & Events Coordinator

The Reservations and Events Co-Ordinator will be responsible for managing all aspects of the accommodation and Restaurant's reservations as well as Estate events, and bookings, ensuring a seamless and exceptional experience for our guests.

Reservations:

• Managing all incoming emails, phone calls and messages;
• Be fully conversant with all rates and pricing;
• Ensure that all clients/guests and reservations are handled efficiently through effective office operating systems;
• Ensure that all reservations and event records are filed accurately and can be retrieved promptly;
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations;
• Provisionals to be managed correctly and ensure that expired reservations are released.
• Ensure all Special Attention Guests and dietary requests are dealt with accurately.

Reservations:

• Manage all reservations and proceed with follow up calls to confirm restaurant bookings.

Estate Events:

• Finalise menus approved by the Head Chef and Restaurant /F&B Manager.
• Organize and manage in-house events and functions.
• Responsible for all pre-event correspondence and coordination
• Conduct site inspections with potential clients

Email your CV to recruitment@hcp.co.za