We are looking for a passionate and experienced Restaurant Manager to lead and inspire a dynamic team in a high-end country dining & wine tasting setting. The role oversees day-to-day operations of the restaurant, the estate's tasting room, casual picnic experiences, and lunch services — delivering an exceptional guest experience while ensuring seamless service standards across all touchpoints.
Key Responsibilities:
Restaurant Operations
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Oversee daily operations of the Restaurant & wine tasting space.
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Ensure consistent delivery of high-quality food, beverage, and service standards.
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Monitor guest satisfaction and act on feedback promptly.
Tasting Room & Wine Experience
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Manage the wine tasting room and all wine-related guest experiences.
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Train staff on wine knowledge and guest engagement to promote wine sales.
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Work closely with the winemaker/estate team to ensure alignment in storytelling and wine brand representation.
Picnic Service
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Oversee the picnic setup, execution, and guest experience.
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Ensure quality control on picnic basket contents, presentation, and timing.
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Liaise with kitchen and service teams to streamline operations for outdoor experiences.
Team Management
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Lead, train, and motivate front-of-house staff to provide world-class hospitality.
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Manage shift scheduling, performance appraisals, and staff development.
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Promote a culture of accountability, teamwork, and continuous improvement.
Financial & Administrative
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Manage budgets, stock levels, and supplier relationships to achieve profitability targets.
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Handle daily reporting, POS oversight, and month-end reconciliation.
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Ensure compliance with health, safety, and licensing requirements.
Skills & Experience:
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Minimum 3-5 years’ experience in restaurant management, preferably in wine country or luxury hospitality.
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Strong leadership and people management skills.
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Excellent wine knowledge and passion for South African food and wine culture.
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Hands-on, guest-centric approach with a flair for hospitality.
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Experience managing multiple service offerings or outlets is a strong advantage.
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Proficiency in restaurant POS systems and MS Office.
If you match the criteria & show interest in applying, please forward your most updated CV to tanya@tanyaserra.co.za