We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.
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Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation
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Lead and develop the reservations team, providing training, guidance, and support
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Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners
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Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air
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Deliver a consistently high standard of guest service with personalized communication and attention to detail
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Manage VIP bookings, special requests, and resolve issues professionally and promptly
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Handle all incoming emails, calls, and messages with efficiency and warmth
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Work closely with all Heads of Departments to ensure operational excellence
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Participate in meetings and submit reports and feedback as required
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Grade 12 with a relevant tertiary qualification
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Minimum 3 years’ experience as a Reservations Manager
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Experience in a luxury or 5-star environment preferred
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Strong leadership, communication, and team management skills
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Knowledge of revenue management principles and practices
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Proficiency in hotel booking systems, preferably Protel Air
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Excellent organizational skills and attention to detail
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Guest-centric mindset with exceptional interpersonal skills
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Ability to perform under pressure in a fast-paced, high-end environment
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Competent in MS Office and Excel
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Willingness to work on public holidays and weekends when required
Only shortlisted candidates will be contacted.