The Customer Service Administrator is responsible for providing excellent customer service to clients and ensuring that their inquiries and orders are handled efficiently and effectively. The Administrator will respond to customer inquiries and orders via phone, email, or chat, as well as troubleshoot any issues that arise. They will also work with other departments to ensure customer satisfaction and order accuracy and keep detailed records of customer interactions. The Administrator will be responsible for creating and maintaining a professional customer service environment and developing long-term customer relationships.
Duties
Key Performance Area 1: Customer support
- Answer customer inquiries and provide support via appropriate channel
- Gather customer feedback and communicate key trends or issues to management
- Assist customers with product orders and returns
- Resolve customer complaints in a timely fashion
Key Performance Area 2: Order Administration
- Capture orders on receipt ensuring correct pricing, stock availability and FIFO batch selection
- Identify appropriate logistics agent and mark on order for dispatch team
- Work alongside the dispatch team to ensure order is dispatched on schedule and meets customer requirements
- Hand order documentation to warehouse for action of picking and preparing for dispatch
- Finalise invoice and send to customer
- Ensure proof of delivery is received and matched to invoice and filed appropriately
- Support any document audit as and when required
- Support monthly audit of invoice record and proof of delivery paperwork
- Be aware of the client / sales demand and raise any potential stock shortages to the Operations Lead
Key Performance Area 3: Consignment Stock Administration
- Prepare and ensure timeous transit of inter-branch transfers under instruction from Operations Lead, Biospecialist or depot request
- Support the Customer Service Manager with monthly consignment stock reconciliation for allocated consignment depots
- Engage and maintain a strong relationship with external consignment stock stakeholders
- From time to time, travel to consignment locations to inspect stock and build relationships with external administration teams
- Reconcile and resolve any stock queries effectively and timeously
Key Performance Area 5: Regional Marketing Administration
- Manage regional marketing inventory and maintain records of use, ensure it is kept in a safe and tidy manner
- Co-ordinate and host any on site meetings with sales team and customers ensuring they run efficiently, and make guests feel welcome
- Support and attend any farmers day, expo, conference when required and requested to assist.
- Be the face of the organisation at the Paarl Distribution Centre supporting and directing any vistors appropriately
Qualifications & Skills
- Grade 12
- A relevant tertiary qualification will be advantageous
- Proficiency in Microsoft Office
- Knowledge of customer service principles
- Knowledge of sales administration process and systems
- Knowledge of logistics and stock management
- Ability to work independently and within a team
- Bilingual English and Afrikaans
Experience
- 2 – 4 Years experience in a similar role
Profile overview
- Excellent communication skills
- Ability to multitask
- Excellent organizational and time-management abilities
- Attention to detail
- Problem-solving aptitude
- Flexibility
- Ability to travel
Email CV in WORD format: cvs@agricruitment.co.za
Please consider your application as unsuccessful if you have not been contacted within 2 weeks.
POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.