Restaurant Supervisor

Our client is a highly respected, multi-award-winning 5-star boutique hospitality company known for delivering exceptional guest experiences. With a strong presence in the luxury hospitality market, they have built a reputation for excellence through unwavering attention to detail, personalized service, and consistently high standards. This is a unique opportunity to join a well-established team within a company that sets the benchmark in luxury hospitality as their new Restaurant Supervisor.
  
Job Description:

In this role, you will assist the Food & Beverage Manager to supervise restaurant operations and administration of the outlet to sustain a high standard of food and beverage quality, service and to maximize profits through excellent customer service

• Represent the restaurant and hotel in community relations activities.
• Recruit, train, and supervise restaurant staff.
• Prepare and manage staff rotas, ensuring sufficient cover during busy periods.
• Confident in using software such as Word, Excel, Publisher, PowerPoint, and Outlook.
• Handle customer complaints promptly and professionally.
• Uphold and exceed service standards.
• Accurately complete end-of-day revenue reports and closeouts.
• Requisition supplies to ensure stock readiness for upcoming shifts.
• Open and close shifts in line with procedures.
• Manage staff issues during shifts, including absences and lateness, and find prompt solutions.
• Ensure correct staff break procedures are followed.
• Occasionally assist with inventory checks, monitor inventory, place orders, and oversee stock rotation.
• Work closely with the kitchen to uphold food quality and safety.
• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular cleanliness and safety inspections.
• Step into any supervised role during emergencies if needed.
• Carry out any other reasonable duties as required.

  
Experience Required:  

• Matric (Grade 12) or equivalent school-leaving qualification
• Certificate or diploma in Hospitality Management would be advantageous
• At least 2 years’ experience in a five-star hotel or luxury hospitality environment with demonstrated experience in a supervisory role within the restaurant industry (good understanding of beverage service and wines)
• Outstanding leadership and interpersonal abilities and attention to detail
• Exceptional customer service skills as well as excellent communication skills in English, both verbal and written, for interactions with guests and colleagues.
• Experience in restaurant operation systems

To apply for this Restaurant Supervisor role, please send applications to  Zhané Frankson - zhane@ambitionstravelrecruitment.com