Kendrick Recruitment is on the lookout for a superstar Reservations Manager to join a world-class 5-star hotel nestled in the heart of Stellenbosch's winelands ?
If you're passionate about guest experience, a natural-born leader, and thrive in the luxury hospitality space, then this one’s for you!
? What you'll be doing:
? Leading and inspiring a reservations team to deliver top-notch service
? Maximising room revenue through strategic thinking and smart inventory moves
? Handling bookings, calls, emails and VIP requests like a hospitality ninja
? Collaborating with other HODs to ensure a seamless guest journey
? Reporting, analysing, updating systems (Protel Air pros – this one's for you!)
? Problem-solving like a pro while adding that personal touch to every interaction
? What we’re looking for:
At least 3 years’ experience as a Reservations Manager (luxury/5* is a big plus!)
Pro in Protel Air (or similar) and a wizard with MS Office & Excel
Exceptional communicator, people-person and natural organiser
Guest-focused, detail-obsessed and calm under pressure
Willing to work weekends and public holidays when needed
Grade 12 + relevant tertiary qualification
? This is your chance to join a premium property where excellence is the standard and no two days are ever the same. If you’re ready to step into a leadership role where your flair for luxury service and strategic mind will truly shine – we want to hear from you!
? Send your CV to Lucy@kendrickrecruitment.com to apply.
Don’t miss out on this golden opportunity – Stellenbosch is calling!