Hotel Receptionist / Hostess position available in Kuilsriver

We are currently recruiting for an experienced Receptionist for a 4* Hotel

Requirements:

• Post matric hotel school qualification would be advantageous
• 2 years’ experience in Hotel Reception
• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Be motivated, enthusiastic, and energetic
• Be a team player, with a positive attitude
• Be willing to work shifts
• Be able to work under pressure
• Valid drivers license
• Own transport 

Duties and responsibilities:

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:
• Ensure knowledge of hotel room categories and layout of the property
• Ensure knowledge of different offerings at the property
• Resolution of customer complaints.
• Sense ownership.
• Management of guest accounts:
• Pit checks to be done on each shift daily.
• Operate the hotel’s Property Management System: Hotellier
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations, and
• Liaise effectively between departments

 If you are interested, send your CV and references to hotelgm@zevenwacht.co.za.