Purpose of the Role: To support the Reservations Manager in directing and coordinating the daily operations of the Front Office, ensuring guests experience a warm welcome, efficient service, and a professional departure. The role is central to creating memorable guest experiences, maintaining service standards, and fostering team alignment.
Key Responsibilities Include but Are Not Limited To
- Assist the Reservations Manager with strategy implementation and planning
- Oversee smooth and professional check-in/check-out procedures
- Monitor guest profiles, preferences, and memberships on Opera
- Resolve guest complaints promptly and effectively, escalating where necessary
- Maintain cash handling, banking, and account control procedures
- Support team culture, training, and communication to ensure service excellence and upselling
- Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
- Ensure compliance with hygiene, appearance, and safety standards
- Maintain equipment, supplies, and stationery stock levels
- Complete daily reporting and accurate shift handovers
Criteria
- Previous experience in Front Office operations within a lodge or hotel environment
- Strong guest relations skills with a warm, professional manner
- Excellent computer skills
- Sound knowledge of Opera or similar property management systems
- Attention to detail with strong administrative and financial controls
- Ability to manage and motivate a team, fostering a culture of excellence and upselling
- Flexible, reliable, and able to handle pressure in a dynamic environment
- Well-groomed and well-spoken
- Fully proficient in English (read, write, speak)
- Solid Afrikaans (understand, speak, write)
- Good knowledge of the geography and places of interest in the surrounding area
CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION
To apply:
https://webapp.placementpartner.com/wi/vacancy/?id=helderbergpersonnel&VacRef=SW005790&preview=7d21a7489897ee1c2bb88a2d03b2a197
Christine Loopstra : christine@helderbergpersonnel.co.za