Friday, 5 September, 2025
Lucy
Franschhoek 
Kendrick Recruitment is seeking a highly skilled Senior Reservations Consultant to join a prestigious luxury property group in the Western Cape. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.
? Franschhoek / Durbanville | ? Luxury Property Group
? Salary: R25,000
? Key Responsibilities
Administration:
? Respond to all emails promptly and accurately, same business day
Answer telephone calls courteously and professionally
? Accurately capture all reservation details in the PMS
? Maintain full knowledge of all rates, including rack and contracted STO rates
? File and retrieve reservation records accurately
? Work confidently with internal PMS and external booking platforms (e.g., Booking.com)
Verify daily bookings prior to guest arrival
Follow up on provisional reservations before expiry
? Track reservations accurately for statistical purposes
? Maintain guest history records and advise on rooms, suites, activities, and facilities
? Provide guidance on special offers and property logistics
Financial Aspects:
? Ensure reservations are quoted and confirmed on correct rates with all compulsory charges applied
? Monitor deposits and ensure they are secured within 14 days of booking
? Ensure full payments are collected according to terms and conditions
⚠ Flag any delayed or outstanding payments to the Reservations Manager
Miscellaneous:
? Maintain a professional and positive attitude in all client interactions
? Liaise with operations regarding guest requirements
? Pass on sales leads to the Sales Department for business development
? Communicate special requests or potential issues to the Reception Manager
? Assist with special projects as required by the Reservations Manager or Sales & Marketing teams
Requirements
Proven experience as a Reservations Consultant in luxury hospitality
Strong knowledge of PMS and third-party booking platforms
Excellent administrative and organisational skills with attention to detail
Financial acumen in handling rates, invoicing, and payments
In-depth knowledge of luxury hospitality operations and guest expectations
Professional written and verbal communication skills
? How to Apply:
If you are a reservations expert with a passion for luxury hospitality, send your CV to:
? lucy@kendrickrecruitment.com