Kendrick Recruitment is seeking a professional and personable Receptionist to join a luxury wine estate in Stellenbosch. The successful candidate will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their visit.
Stellenbosch | Luxury Wine Estate | Salary Negotiable DOE | Fixed Term
Key Responsibilities:
Welcome guests with warmth, kindness and professionalism upon arrival and departure
Provide information about the estate, facilities, art collections and experiences
Conduct guided estate tours for guests
Operate the telephone and switchboard, directing calls appropriately
Assist with general enquiries and refer guests to the relevant departments
Compile and update data relevant to reception activities
Communicate restaurant bookings and relevant information to appropriate departments
Keep management informed of any guest concerns or feedback
Requirements:
Grade 12 qualification; hospitality certificate is advantageous
Preferably 1–2 years’ reception or front-of-house experience
Excellent telephone etiquette and customer-service skills
Fluent in English with strong written and oral communication abilities
Team player with good organisational skills and attention to detail
Proficient in Microsoft Word, Excel and Outlook
Availability to work flexible hospitality hours, including evenings, weekends and public holidays
Comfortable interacting with distinguished clientele
Well-presented, enthusiastic and able to maintain professionalism during long hours
Package:
Salary negotiable depending on experience
Opportunity to work within a prestigious luxury wine estate environment
