Wine Ambassadors - Hermanus

We are currently seeking experienced Wine Ambassadors to be based at our wine estate within the hospitality industry. The Wine Ambassador is responsible for maintaining a high-quality standard dining experience in line with our Standard Operating Procedures (SOP’s).

As a leading wine estate we pride ourselves on service standards such as cleanliness, professionalism, etiquette and punctuality.

PLEASE NOTE OWN TRANSPORT TO AND FROM WORK IS REQUIRED.

Duties & Responsibilities but not limited to:

• Provide exceptional customer service to all guests, ensuring their dining experience is memorable and enjoyable.
• Take orders, serve food and beverages, and ensure prompt and efficient service.
• Maintain knowledge of menu items, ingredients/allergens and preparation methods to make informed recommendations to guests.
• Work closely with the kitchen team to ensure orders are prepared correctly and delivered in a timely manner.
• Manage tables, take payments, and handle guest queries and complaints in a professional and courteous manner.
• Participate in daily pre-service meetings to review menus, discuss specials, and address any concerns or issues.
• Maintain a clean and organized workspace, adhering to health and safety standards.
• Collaborate with colleagues to ensure a seamless dining experience for all guests. You will stay up to date with menu changes, promotions, and events to provide informed and enthusiastic service.

Skills and Competencies

• Attention to detail,
• Ability to work with little supervision,
• High energy levels,
• Good personal appearance and hygiene,
• Soft skills (Smile, greeting of clients),
• Punctual,
• Reliable,
• Excellent work ethic,

Qualifications

• Experience as a Wine Ambassador/Waiter/Wine sales agent essential
• Knowledge of Standard Operating Procedures within the hospitality industry is highly advantageous