Front of House Manager Assistant

We are seeking an enthusiastic, well-presented, and service-driven Front of House Manager Assistant to support the daily operations of our hospitality team. This role is perfect for someone with strong people skills, an eye for detail, and a passion for delivering outstanding guest service in a fast-paced, premium environment.

Location: Rickety Bridge Estate, nestled in the heart of Franschhoek
Employment Type: Full-time – On site

Start date: ASAP

Key Responsibilities

• Support the Front of House (FOH) Manager in the daily running of the restaurant.
• Ensure smooth service flow and uphold service standards across all guest touchpoints.
• Supervise and motivate front-of-house staff to deliver exceptional customer experiences.
• Assist with staff training, scheduling, and performance monitoring.
• Manage floor operations — including table management, guest seating, and service coordination.
• Handle guest inquiries, feedback, and complaints with professionalism and care.
• Oversee point-of-sale transactions and cash-up procedures.
• Collaborate with kitchen and bar teams to ensure efficient communication and service delivery.
• Maintain cleanliness, presentation, and ambiance in line with brand standards.

Requirements

• Previous experience in a supervisory or assistant role within a hospitality or F&B environment.
• Strong leadership and interpersonal skills with a hands-on management approach.
• Excellent communication, organizational, and multitasking abilities.
• Professional appearance and a guest-centric mindset.
• Ability to remain calm under pressure and resolve challenges efficiently.
• Flexibility to work weekends, public holidays, and shifts as required.

What We Offer

• A supportive and inspiring team culture.
• Opportunities for career growth and development.
• Competitive remuneration based on experience.
• Staff discounts and benefits package.

How to Apply:

Apply now by sending your CV and a short motivation letter to recruitment@ricketybridge.com

Closing date: 15 October 2025