Private Clients Manager

Waterford Estate is thrilled to share that Chris Thomson has stepped into the role of National Sales Manager. With his move, the position of Private Clients Manager has now opened up.

Private Clients Manager

Reports to Head of Sales

Job Purpose

The Private Clients Manager is responsible for cultivating meaningful relationships with private clients and wine club members, driving direct-to-consumer wine sales through personalised service, curated campaigns, and seamless fulfilment. This role blends sales, customer care, and luxury brand representation to deliver a premium, concierge-style experience.

Key Responsibilities

• Manage and grow relationships with private clients, ensuring retention and increased sales in line with targets per private client and an increase in the private client database.
• Deliver a personalised, high-touch experience across all client interactions, aligned with the brand’s lifestyle and service ethos.
• Drive Waterford Wine Club/Loyalty operations, including member onboarding, communications, exclusive offers, and fulfilment.
• Plan and execute direct-to-consumer campaigns in collaboration with marketing and logistics.
• Process orders (manual & automated), coordinate payments, and coordinate timely deliveries.
• Analyse sales data to identify growth opportunities and report on performance.
• Collaborate with Head of Sales, marketing, and logistics teams to ensure a seamless client experience.
• Represent the brand’s values and aesthetic in all communications and touchpoints.

Skills & Competencies

• Strong sales and relationship-building skills, with a customer-first mindset.
• Organised and detail-oriented, with the ability to manage multiple priorities.
• Familiarity with CRM systems, online sales platforms, and logistics processes.
• Excellent communication skills and a warm, calm, professional presence.
• Passion for wine, hospitality, and luxury-driven service.

KPIs/Success Metrics

• Growth in private client and wine club sales.
• Retention and satisfaction of wine club members.
• Campaign performance vs targets.
• Order accuracy and fulfilment timelines.
• Quality of client experience and feedback.

Please send your CV to cheers@waterfordestate.co.za. Applications close on 17 November 2025.

If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.