Seeking a dynamic Reservations Manager for a top hotel in Cape Town

My client, an established upmarket Hotel situated in close proximity to the Cape Town International Airport, is seeking to employ a dynamic Reservations Manager to lead the reservations function, to ensure the smooth coordination of all booking operations, and uphold the highest standards of guest service and efficiency.

Purpose of the Role:  The Reservations Manager is responsible for leading the reservations team and ensuring the efficient, accurate, and customer-focused management of all booking operations. The role requires a proactive and detail-oriented professional with a strong understanding of hotel reservation systems, revenue management, and guest relations.

Key Responsibilities Include but Are Not Limited To

• Overseeing the daily operations of the reservations department to ensure accuracy and efficiency
• Managing, training, scheduling, and evaluating reservations staff
• Monitoring room inventory, rates, and availability to optimise revenue
• Implementing strategies to increase bookings across all channels, including direct, OTA, corporate, and group bookings
• Maintaining excellent guest relations by handling inquiries and resolving issues promptly
• Generating regular reports on reservations, occupancy, and revenue performance
• Collaborating with front office, sales, and marketing teams to ensure seamless guest experiences

 
Criteria

• Minimum of 3–5 years’ experience in hotel reservations management or a similar role
• Strong working knowledge of Property Management Systems (PMS) and online booking platforms
• High level of computer literacy
• Proven leadership, communication, and organisational skills
• Analytical and detail-focused, with experience in revenue optimisation
• Ability to perform effectively in a fast-paced environment, including weekends and public holidays when required
• Strong hospitality background with a commitment to exceptional customer service
• High level of proficiency in English and Afrikaans

To apply:

https://webapp.placementpartner.com/wi/vacancy/?id=helderbergpersonnel&VacRef=SW005955&preview=6ec44a6060d349e520647e3d67489b72

christine@helderbergpersonnel.co.za