Kendrick Recruitment is seeking a highly experienced and professional Hotel Manager to join a renowned luxury wine estate based in Franschhoek.
Key Responsibilities:
Oversee the daily operations of the hotel, ensuring exceptional service across all departments
Manage and support departmental heads, ensuring standards are maintained in housekeeping, front office, food and beverage, and guest services
Maintain a strong presence on the floor, ensuring consistent guest engagement and service delivery
Drive guest satisfaction by handling queries, resolving complaints, and ensuring personalised service
Oversee staff recruitment, training, performance management, and team development
Implement and enforce company policies, operating procedures, and service standards
Ensure property maintenance and facilities are maintained to the highest standard
Monitor financial performance, including budgeting, forecasting, and cost control
Work closely with the finance team to manage stock, procurement, and supplier relationships
Ensure health and safety, hygiene, and compliance standards are upheld throughout all operations
Assist in developing marketing strategies and initiatives to increase occupancy and revenue
Foster strong communication and teamwork across all departments
Represent the hotel in meetings, functions, and interactions with external partners when required
Requirements:
Minimum of 3–5 years’ management experience in a luxury hotel or lodge environment
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Sound financial acumen with experience in budgeting and cost control
Strong understanding of guest service standards within the luxury hospitality sector
Ability to work under pressure and manage multiple priorities
Proficient in hotel management systems and MS Office
Professional, well-presented, and guest-focused
South African citizenship or a valid work permit
Personal Attributes:
Hands-on operational approach
High attention to detail and commitment to excellence
Proactive, solution-oriented, and able to use initiative
Strong organisational and time management skills
Positive attitude with a passion for hospitality and guest satisfaction.
Salary: R40,000 – R44,000 per month (Negotiable DOE)
To apply, please send your CV to lucy@kendrickrecruitment.com