Front Desk Agent – Luxury Boutique Hotel | Franschhoek

Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel in the heart of Franschhoek. This role is ideal for a well-presented and customer-oriented individual who thrives in a refined hospitality environment.

Key Responsibilities:

Welcome guests warmly and ensure a smooth check-in and check-out process

Handle reservations, guest enquiries, and room allocations efficiently

Provide exceptional customer service and resolve guest issues promptly and professionally

Maintain accurate guest records and billing information

Liaise with housekeeping and other departments to ensure seamless guest experiences

Uphold the property’s standards of professionalism, presentation, and discretion at all times


Requirements:

Previous experience in a front office or guest relations role within a luxury hotel environment

Strong communication and interpersonal skills

Excellent organisational and administrative abilities


Proficiency in hotel management systems and Microsoft Office Suite

Professional, well-groomed appearance and a passion for delivering outstanding guest service


Salary: Negotiable depending on experience

To apply, please send your CV to lucy@kendrickrecruitment.com