Senior Reservations Consultant - Franschhoek / Durbanville | AH

Kendrick Recruitment is now seeking a highly skilled Senior Reservations Consultant to join a prestigious luxury property group in the Western Cape. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.

Key Responsibilities:

Administration

• Ensure all incoming emails and reservation messages are dealt with promptly and accurately

• Respond to all emails on the same business day

• Answer telephone calls courteously and professionally, as promptly as possible

• Accurately capture all reservation details in the PMS

• Maintain full knowledge of all rates, including rack and contracted STO rates

• File and retrieve reservation records accurately

• Work confidently with internal PMS and external reservation systems (e.g. Booking.com and other third-party platforms)

• Verify daily bookings prior to guest arrival for accuracy and confirmation

• Follow up on provisional reservations before expiry dates

• Ensure reservations are tracked correctly for statistical purposes (codes)

• Maintain accurate guest history records

• Hold in-depth knowledge of all rooms, suites, activities, and facilities, as well as competitor offerings

• Fully understand and advise on all special offers

• Provide accurate guidance on property logistics, including arrival and departure options, ensuring guests and agents are well informed

Financial Aspects

• Ensure all reservations are quoted and confirmed on correct rates, with all compulsory charges applied

• Monitor deposits to ensure they are secured within 14 days of booking

• Ensure full payments are collected according to terms and conditions

• Flag any delayed or outstanding payments to the Reservations Manager

Miscellaneous

• Maintain a professional and positive attitude in all dealings with clients

• Liaise with the operations team regarding ongoing guest requirements

• Pass on sales leads to the Sales Department for potential business development

• Communicate special requests or potential problems to the Reception Manager

• Assist with special projects or related tasks as required by the Reservations Manager or Sales and Marketing teams

Requirements:

• Proven experience as a Reservations Consultant within a luxury hospitality environment

• Strong knowledge of reservations systems (PMS and third-party platforms)

• Excellent administrative and organisational skills with strong attention to detail

• Financial acumen in handling rates, invoicing, and payments

• In-depth knowledge of luxury hospitality operations and guest expectations

• Professional communication skills, both written and verbal

Amy@kendrickrecruitment.com