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Guest Experience Manager: Luxury Estate, Franschhoek

Thursday, 4 December, 2025
Zelda Oelofse-Cornthwaite     0823996381
Franschhoek  
Overview:
 
• 8 – 16 Guests, Luxury Exclusive Stay
• The property forms part of a Luxury Collection
• This is a Live-out position
• Exceptional F&B and Wine Knowledge essential
 
Our esteemed client is seeking an experienced Luxury Guest Experience Manager to join their upscale team and deliver effortless, memorable service to discerning guests. The ideal candidate brings at least 5 years of luxury hospitality and fine-dining experience, deep wine knowledge, a warm and spontaneous personality, and the practical reliability to support daily operations and special events.
 
The role requires exceptional organisational skills, discretion, and a commitment to a high level of service.
 
Core Duties and Responsibilities: VISIT the POSITION LINK for DETAILS
 
Requirements to excel in this role:
 
• 5+ years’ experience in luxury hotels, fine-dining restaurants, or high-end hospitality
• roles.
• Exceptional wine knowledge (service, pairings, and cellar management).
• Culinary and fine-dining experience with a clear understanding of menu structure
• and service timing.
• Positive, spontaneous, and guest-centric personality with polished communication skills.
• Fluent in English, additional languages will be a plus (spoken and conversational).
• Own reliable transport and a valid driving license.
• Sober habits and a professional lifestyle that supports consistent, dependable attendance.
• Strong team player who collaborates across front- and back-of-house.
 
Desirable advantages:
 
• Formal hospitality and sommelier training.
• Previous work in luxury or boutique properties and event service experience.
 
Email your updated CV, and Motivation to Zelda: info@pmrecruitment.co.za 
 
 
Only candidates already residing in the Winelands Region will be shortlisted and contacted.
 
PICK ME RECRUITMENT • 082 399 6381
More Vacancies: www.pmrecruitment.co.za
 
#hospitalityjobs #hiring #guestexperiencemanager #pmrecruitment #franschhoekjobs
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