We are seeking an experienced Reservations Consultant (groups & provisionals focus) to join a luxury hospitality environment in Stellenbosch. The successful candidate will deliver professional, efficient service while ensuring booking accuracy and revenue optimisation.
Key Responsibilities
Handle reservation enquiries via phone & email professionally
Process group & provisional bookings accurately on PMS
Ensure correct rates, deposits, confirmations & guest details
Manage daily arrivals and high-occupancy periods
Upsell effectively and apply cancellation/no-show policies
Liaise with Operations, Sales & Front Office
Maintain accurate records, guest history & statistics
Build strong relationships with guests, agents & colleagues
Requirements
Matric (Hospitality / Travel & Tourism diploma preferred)
2–3 years’ reservations experience (luxury / 5★ preferred)
Strong PMS & OTA knowledge
Excellent English communication (additional languages an advantage)
Strong sales ability & guest-centric mindset
Highly organised, detail-oriented & able to work under pressure
Available for shifts, weekends & public holidays
Apply:Email your CV (with recent photo) to Khula.1@mweb.co.zaUse subject line: Reservations Consultant – Stellenbosch
