Butler - Luxury Hotel - Cape Town

Cape Town, Western Cape
Luxury Hospitality
Salary: Negotiable (DOE)

Kendrick Recruitment is searching for an exceptional Butler to join a prestigious luxury hotel in Cape Town. This role is designed for a polished hospitality professional who lives for detail, anticipates guest needs before they arise, and delivers unforgettable, personalised service at the highest level.

This is not just service — this is luxury storytelling through experience.

The Role
The Butler will be responsible for delivering a seamless, highly personalised service to VIP and Club guests, ensuring every interaction reflects world-class luxury standards. From guest arrival to departure, the Butler creates moments that surprise, delight, and exceed expectations.

Key Responsibilities

• Deliver a bespoke “WOW” guest experience at all times

• Provide hands-on service across reception, concierge, in-room dining, lounge, reservations and guest relations

• Anticipate and respond to guest requests promptly and professionally

• Build meaningful guest relationships by remembering names, preferences and special requirements

• Maintain accurate guest history and preferences on hotel systems

• Support lounge operations including breakfast, afternoon tea and cocktail service

• Ensure immaculate presentation, mise-en-place and service flow

• Assist with billing, cash handling and daily sales summaries

• Control stock, minimise wastage and conduct regular inventory checks

• Uphold hygiene, food safety and health & safety standards

• Maintain exceptional grooming, conduct and service etiquette

• Stay informed on hotel offerings, city attractions and events

• Actively participate in training and continuous service improvement

Requirements

• 2–3 years’ experience in luxury hospitality or F&B service

• Qualification from a recognised hotel management school (advantageous)

• Butler Academy training (advantageous)

• Strong knowledge of food & beverage service, wines, spirits and luxury dining etiquette

• Confident, polished and service-driven personality

• Computer literacy (hotel systems experience advantageous)

• Fluent in English (additional languages are a strong advantage)

Why This Role?

• Work in a refined, high-end luxury environment

• Be part of an elite guest experience team

• Excellent opportunity for career growth within luxury hospitality

• Competitive salary package based on experience

Interested?
Candidates who meet the above criteria are invited to send their CV to Lucy@kendrickrecruitment.com