Customer Service Representative - Luxury Property Collection - Cape Town

Cape Town, Southern Suburbs (MUST live locally)
Salary: R14,000 – R17,000
Monday to Friday, 08:00 – 17:00 (plus occasional evenings/weekends for check-ins)

Kendrick Recruitment is excited to be recruiting for a prestigious luxury property collection in Cape Town. They are seeking a friendly, professional and highly organised Customer Service Representative to provide exceptional support to guests, owners, and internal teams. This role is perfect for someone who thrives in a fast-paced, luxury environment and loves delivering flawless service with a personal touch.

The Role

• Provide first-class customer service to guests and property owners

• Handle enquiries via phone, email, and in person with professionalism and warmth

• Support check-ins and check-outs, including occasional evenings/weekends

• Maintain accurate records of bookings, communications, and guest preferences

• Liaise with internal departments to ensure seamless guest experiences

• Resolve guest queries or complaints quickly and efficiently

• Uphold brand standards and ensure the highest levels of customer satisfaction

The Ideal Candidate

• Previous customer service experience, preferably in luxury hospitality or property management

• Excellent communication and interpersonal skills

• Highly organised, detail-oriented, and solutions-focused

• Friendly, approachable, and confident dealing with high-end clientele

• Ability to work flexible hours for check-ins when required

• MUST live in Cape Town Southern Suburbs

Why This Opportunity?

• Work with a prestigious luxury property collection

• Competitive salary: R14,000 – R17,000

• Monday to Friday role with structured hours and occasional evening/weekend flexibility

• Join a professional, dynamic, and luxury-focused team

Interested candidates should send their CV to Lucy@kendrickrecruitment.com