Position Type: Full-Time (Including weekends and public holidays)
Reports to: Tasting Room Manager / Estate Manager
Role Overview:
We are looking for a passionate, organized, and charismatic Assistant Tasting Room Manager to join our boutique team. In this role, you will bridge the gap between high-level hospitality and daily operational excellence. You will ensure that every guest experiences the soul of our wines while supporting the management of staff, inventory, and sales targets.
Key Responsibilities:
Guest Experience: Lead by example on the floor, conducting premium tastings and sharing the unique heritage, terroir, and winemaking philosophy of our boutique estate.
Operational Support: Assist in the daily opening and closing procedures, including cash-up, point-of-sale (POS) management, and staff scheduling.
Wine Club & CRM: Drive wine club memberships and maintain an accurate database to foster long-term relationships with our patrons.
Inventory Control: Manage stock levels, oversee monthly stocktakes, and ensure the tasting room is always "retail ready" with polished glassware and curated displays.
Staff Mentorship: Assist in training junior scullery and tasting staff on service standards and technical wine knowledge.
Events: Coordinate and execute small-scale private events, and VIP tastings.
Requirements & Skills
Experience: 1–2 years in a high-end tasting room or hospitality environment, preferably within the Franschhoek or Stellenbosch region.
Education: WSET Level 2 or Cape Wine Academy Certificate (Certificate/Diploma) is highly advantageous.
Tech Savvy: Proficiency in POS systems (e.g., Lightspeed) and Microsoft Excel.
Soft Skills: A natural storyteller with the ability to remain calm under the pressure of a busy Saturday afternoon.
Logistics: Reliable transport to/from Franschhoek and a valid driver's license.
What We Offer
Commission on wine sales nationally and internationally.
The opportunity to work with award-winning, small-batch wines.
A close-knit, supportive team environment where your input directly affects the business.