The Perdeberg Group, situated in the Paarl Wine region, has an excellent career opportunity available for a service- and results-driven Hospitality Operations Manager with a strong leadership presence.
This role operates independently with full accountability for leading the hospitality business unit, including strategy execution, team performance, customer experience, and financial outcomes, while ensuring alignment with the broader brand and commercial direction. The incumbent takes ownership of the commercial and operational performance of the hospitality offering, driving revenue growth, delivering exceptional guest experiences, and ensuring efficient day-to-day operations across all activities.
Key Performance Areas (KPA’S): *Hospitality Operations Management: Oversee daily operations of all hospitality areas managed by the FOH Manager (tasting room, events, visitor experience); Ensure smooth, efficient, and professional service delivery; Manage staffing, scheduling, and operational readiness; Maintain high standards of cleanliness, presentation, and service. *Customer Experience & Brand Representation: Deliver a premium, consistent, and memorable guest experience; Ensure all customer touchpoints reflect the brand; Handle customer feedback, complaints, and service recovery effectively; Continuously improve the visitor journey and experience offering. *Revenue Growth & Commercial Performance: Drive revenue across all hospitality channels (tastings, events, direct sales) for the tasting room & restaurant; Identify opportunities to increase spend per visitor; Develop and implement initiatives to grow footfall and conversion; Manage pricing, promotions, and in-house sales strategies. *Team Leadership & Capability Building: Lead, develop, and manage the hospitality team; Set clear expectations, performance standards, and accountability measures; Train staff on product knowledge, customer service, and sales techniques; Build a high-performance, customer-focused team culture. *Planning & Events Execution: Plan and oversee execution of events hosted at the venue; Coordinate logistics, staffing, and customer experience for events; Ensure events are delivered professionally and profitably. *Financial & Stock Management: Setting up and managing hospitality budgets, and ensuring cost control; Monitor revenue, margins, and profitability; Oversee stock management, ordering, and shrinkage control; Ensure accurate reporting and reconciliation processes.*Cross-Functional Alignment: Collaborate with Brand and Marketing on campaigns and promotions; Align with Sales on product focus and priorities; Ensure consistent messaging and positioning across all customer channels; Provide input into commercial initiatives impacting hospitality.
Requirements:
- Matric required, a relevant qualification in Hospitality Management, Business, or related field will be advantageous;
- 5–8 years’ in hospitality or customer-facing environment with proven team- and operations management experience;
- Experience in the wine, tourism, or luxury industries preferred;
- Strong commercial and sales awareness;
- Excellent planning and organisational capabilities.
Please apply online at www.m3online.co.za before 09:00 on 4 May 2026.
For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.
Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.