A luxury hospitality environment is seeking a detail-driven and service-focused Guest Liaison to ensure a seamless and personalised guest experience from pre-arrival through to departure.
This role is highly administrative and centres around pre-planning, coordinating bespoke itineraries, and ensuring all guest expectations are anticipated and exceeded.
Key Responsibilities
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Respond to all incoming emails and reservation enquiries within a 2-hour turnaround time
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Assist guests with restaurant reservations, tours, and transfers
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Maintain full knowledge of hotel rates, including rack, contracted, and promotional offers
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Review all upcoming bookings for accuracy prior to guest arrival
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Ensure guest history profiles are accurately maintained and utilised
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Handle all Special Attention Guests with precision and care
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Coordinate daily arrival communications to all departments by 10h00
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Prepare and manage booking notes on a rolling two-week cycle
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Assist with reservations and administrative duties as required
Minimum Requirements
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Grade 12 (Matric)
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Qualification in Hospitality, Travel, or Tourism (preferred)
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2–3 years’ experience in concierge and/or reservations
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Experience working with PMS systems
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Strong computer literacy (MS Outlook, Word, Excel)
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Excellent command of English; additional languages advantageous
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Must have reliable transport
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Comfortable engaging with high-end and discerning clientele
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SA Citizens only may apply
Key Attributes
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Highly organised with strong attention to detail
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Professional and well-presented
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Strong communication and interpersonal skills
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Ability to work under pressure in a fast-paced environment
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Proactive, solutions-driven, and service-oriented
Email cv to Khula.1@mweb.co.za