"Escape the ordinary and curate the extraordinary” we need your passion and sharp eye for luxury operations.
Drie Fonteine, an exclusive, privately owned country estate set against the dramatic landscapes of Tulbagh, is seeking to appoint a sophisticated and service-driven hospitality manager to take full ownership of the guest experience and day-to-day hospitality operations.
With focus on understated luxury, curated experiences, and exceptional service, the estate offers a refined escape for discerning local and international guests. This role requires a balance of operational excellence, emotional intelligence, and an intuitive understanding of luxury hospitality.
The position will report to the Destination Manager, and you will be responsible for the following:
Guest experience & brand alignment
- work alongside the destination manager to deliver the ultimate guest journey, ensuring every touchpoint reflects warmth, elegance, and attention to detail
- deliver highly personalized service, anticipating guest needs before they arise
- manage VIP and high-profile guests with professionalism and discretion
- uphold and evolve the estate’s hospitality standards in line with luxury benchmarks
Operations & estate presentation
- oversee all front-of-house, housekeeping, and accommodation operations
- ensure the estate is always immaculately presented, maintaining a “ready for arrival” standard
- implement refined SOP’s aligned with boutique luxury hospitality practices
- manage supplier relationships to ensure premium quality across all offerings
Curated experiences & events
- execute bespoke guest experiences (wine tastings, private dining, seasonal activations)
- oversee intimate events, exclusive functions, and small-scale luxury gatherings
- collaborate with external partners to enhance the estate’s experiential offering
Team leadership & culture
- lead, mentor, and inspire a small, high-performing hospitality team
- instill a culture of pride, ownership, and service excellence
- ensure staff presentation and conduct align with luxury service expectations
Commercial & administrative oversight
- optimize occupancy, guest spend, and overall revenue performance
- monitor budgets and manage costs without compromising quality
- analyse guest feedback and operational data to drive continuous improvement
- ensure compliance with all relevant health, safety, and regulatory standards
Experience & expertise
- minimum 3–5 years’ experience in a luxury hospitality environment (boutique hotel, wine estate, or private lodge)
- proven track record in delivering high-end guest experiences
- strong operational management capability across multiple hospitality functions
- experience hosting or coordinating premium events and private functions
- own transport
This position will suit a hospitality professional who has a genuine passion for overdelivering on the promise. You will be dynamic, dedicated and have a zest for life; yet remain calm under pressure with strong problem-solving ability.
The package will be commensurate with the duties & profile and will include a contribution toward accommodation.
Apply online – www.solved.co.za