Saturday, 6 June, 2026
Zelda Oelofse-Cornthwaite
0823996381
KwaZulu Natal 
Our Client is a privately owned, Fair Trade accredited, 4 Star Hotel, based in Mkuze - Northern KZN. We are seeking a seasoned Hotel Receptionist to join their team.
Key Responsibilities:
- Guest Experience: Welcome guests warmly in person and over the phone, creatinga positive first impression.
- Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billingand room allocation.
- Reservations Management: Process bookings across all channels (phone, email,online), upsell room types and packages where possible.
- Communication: Respond promptly to guest queries via phone and email,maintaining brand tone and professionalism.
- Cash & Billing Handling: Handle payments, post charges accurately, and followcorrect cash-up procedures.
- Concierge Support: Assist with guest enquiries about local activities, spa bookings,safari tours, and transport arrangements.
- Daily Administration: Maintain filing, print guest registration cards, and preparearrival reports.
- Stock & Stationery: Monitor front office supplies and place orders when required.
- Team Collaboration: Liaise closely with housekeeping, kitchen, spa, andreservations to ensure seamless guest experiences.
- Security & Night Duties: Secure front office and assist with emergency procedures.
EXPERIENCE, QUALIFICATION, SKILLS:
- Warm, confident, and guest-focused
- Energetic and enthusiastic, with a genuine interest in people
- Excellent communication and telephone etiquette
- Strong attention to detail and organisational skills
- Able to multitask and remain calm under pressure
- Flexible and willing to work shifts, weekends, and holidays
- Professional appearance and demeanour
- Computer literate (experience with reservation systems like Semper or similar is advantageous)
Remuneration Details:
Negotiable / Live-out position / Provident Fund and Medical Aid Contribution
Apply: Email your updated CV and motivation to Zelda at info@pmrecruitment.co.za
POSITION LINK with FULL DETAIL: https://pmrecruitment.co.za/jobs/hotel-reception-family-owned-country-hotel-mkuze-kzn/
PICK ME RECRUITMENT • 082 399 6381
More Vacancies: www.pmrecruitment.co.za
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