Lead a Unique Boutique Hospitality Property in the Western Cape - Live out position
We are seeking an experienced, dynamic, and results-driven General Manager to lead and grow a well-established boutique hotel in the Western Cape.
We are looking for a hands-on hospitality professional with a passion for exceptional guest experiences, strong leadership capabilities, commercial acumen, and the ability to build meaningful relationships within the tourism industry and local community.
This is an exciting opportunity for an ambitious individual who can drive revenue growth, enhance the guest experience, develop strategic partnerships, and position the property as a leading destination within its region.
Key Responsibilities
Hotel Operations
•Oversee the daily operations of the hotel.
•Ensure exceptional guest experiences and service standards.
•Manage reservations, front office, housekeeping, maintenance, and food & beverage operations.
•Monitor guest feedback and implement continuous improvements.
•Ensure compliance with health, safety, and hospitality regulations.
Marketing & Business Development
•Develop and implement marketing strategies to increase occupancy and revenue.
•Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients, and tourism stakeholders.
•Identify new business opportunities and revenue streams.
•Manage and grow the hotel's online presence and reputation.
•Work closely with external marketing partners and media.
•Attend trade shows, networking events, and tourism functions where required.
Sales & Revenue Management
•Drive occupancy and revenue targets.
•Monitor market trends and competitor activity.
•Develop and manage promotional campaigns and packages.
•Ensure effective yield and rate management.
•Build and maintain a strong repeat guest and corporate client base.
Leadership & Team Management
•Lead, motivate, and develop hotel staff.
•Foster a positive, guest-focused culture.
•Conduct performance reviews and staff training.
•Manage staff scheduling and productivity.
•Ensure clear communication across all departments.
Financial Management
•Manage budgets and operational expenses.
•Monitor financial performance and profitability.
•Prepare monthly management reports.
•Identify opportunities to improve efficiencies and reduce costs.
•Work closely with ownership to achieve strategic objectives.
Minimum Requirements
•Minimum 5 years' experience in a senior hospitality management role.
•Proven experience as a Hotel Manager, General Manager, Lodge Manager, or Operations Manager.
•Strong sales, marketing, and business development background.
•Excellent networking and relationship-building abilities.
•Experience working with travel agents, tour operators, and online travel platforms.
•Strong understanding of revenue management and hotel distribution channels.
•Excellent communication and interpersonal skills.
•Strong financial and administrative management abilities.
•Proficient in hotel reservation and property management systems.
•Valid driver's licence.
•Ability to work weekends and public holidays when required.
Please send profiles to zhane@evolutionrec.co.za