Paserene Wines is looking for a passionate, experienced, and motivated Assistant Tasting Room Manager to join our hospitality team. This is an exciting opportunity for an individual who thrives in a luxury hospitality environment and is passionate about delivering exceptional guest experiences while supporting the day-to-day management of our tasting room.
The successful candidate will play a key role in leading the tasting room team, ensuring operational excellence, and maintaining the high standards synonymous with the Paserene brand.
Location: Franschhoek, Western Cape
Employment Type: Full-time
Working Schedule: 5 days per week (including most weekends)
Start Date: Immediate
Key Responsibilities
Guest Experience
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Conduct professional, engaging, and memorable wine tastings for local and international guests.
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Deliver exceptional customer service that reflects the Paserene brand and values.
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Build relationships with guests and confidently recommend wines to maximise sales.
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Handle VIP visits, private tastings, and hosted experiences with professionalism.
Team Leadership
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Support the Tasting Room Manager in the daily management of the tasting room.
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Lead, motivate, and mentor the tasting room team to deliver consistently excellent service.
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Assist with staff training and maintaining high hospitality standards.
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Ensure smooth daily operations and resolve guest concerns effectively.
Administration & Operations
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Complete daily cash-ups and reconcile point-of-sale transactions.
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Prepare weekly and monthly operational reports.
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Plan and manage staff rosters.
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Monitor and order tasting room stock and consumables.
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Maintain accurate stock control and inventory records.
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Assist with bookings, guest enquiries, and administrative duties.
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Ensure the tasting room remains immaculate and operates efficiently at all times.
Requirements
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Previous experience in a supervisory or management role within a wine tasting room or luxury hospitality environment.
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Proven experience presenting wine tastings confidently and professionally.
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Strong leadership and team management skills.
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Excellent administrative and organisational abilities.
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Computer literacy, including Microsoft Office and point-of-sale systems.
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Strong communication and interpersonal skills.
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Ability to multitask and perform well under pressure.
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A passion for wine, hospitality, and delivering exceptional guest experiences.
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Own reliable transport is essential.
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Must be available to work weekends, public holidays, and during peak tourism periods.
Remuneration
If you are a passionate hospitality professional with leadership experience and a love for wine, we invite you to apply via hospitality@paserene.co.za and become part of the Paserene Wines team.