What You’ll Do
Welcome Guests from gate to home with warmth and professionalism.
Manage Check‑in/out and reservations via Opera PMS.
Assist Guests with requests, local recommendations, and Blaauwklippen experiences.
Handle Feedback and resolve complaints with precision.
Coordinate Teams across Housekeeping, F&B, Maintenance, and Security.
Uphold the Private Home Illusion by making service feel effortless.
Shifts
Morning: 07:00–16:00
Late: 13:00–22:00
Night: 22:00–07:00 (includes night audit & revenue reporting)
Requirements
Matric + Hospitality/Tourism qualification (advantageous).
2–3 years’ Front Office/Guest Relations experience.
Opera PMS & MS Office proficiency.
Professional grooming, strong teamwork ethic, and attention to detail.
Flexibility for shifts, reliable transport, Stellenbosch area.
