Tasting Room Ambassador at Premium Boutique Estate - Franschhoek

A prestigious wine estate in the Western Cape is seeking an enthusiastic and professional Tasting Room Ambassador to join its hospitality team.

This is a guest-facing role for someone who is passionate about wine, hospitality, and creating memorable experiences. The successful candidate will represent the estate and its wines to local and international visitors while ensuring a consistently high standard of service.

Key Responsibilities

• Conduct engaging and informative wine tastings for local and international guests
• Provide knowledgeable recommendations and communicate the estate's story and wines confidently
• Deliver exceptional, personalised hospitality throughout the guest experience
• Assist with wine sales and contribute towards tasting-room revenue targets
• Maintain a polished and welcoming tasting-room environment
• Process sales and payments accurately
• Assist with stock control and general tasting-room administration
• Build positive relationships with guests and encourage repeat visits
• Work closely with the wider hospitality and wine teams

Requirements

• Previous experience in a wine farm, tasting room, restaurant, luxury hospitality, or similar guest-facing environment
• Strong knowledge and genuine interest in South African wine
• Excellent communication and interpersonal skills
• Professional appearance and confident, engaging personality
• Ability to work independently while contributing positively to a team
• Strong attention to detail and organisational skills
• Comfortable working weekends and public holidays
• WSET, Cape Wine Academy, or other wine qualification advantageous
• Additional languages are advantageous

The Ideal Candidate

We are looking for someone who is:

• Warm, charismatic, and naturally hospitable
• Passionate about wine and eager to continue learning
• Confident engaging with both international and local guests
• Sales-minded without compromising the guest experience
• Reliable, professional, and well presented
• Comfortable working in a premium hospitality environment

What We Offer

• Competitive remuneration
• Opportunity to work within a premium wine and hospitality environment
• Ongoing wine and product education
• Opportunities for professional growth and development

Location: Franschhoek
Position: Tasting Room Ambassador
Employment Type: Seasonal with possibility to turn permanent 

Interested candidates are invited to submit their CV and a recent photograph to franschhoektastingroom@gmail.com. 

Please note: The name of the wine estate will be disclosed to shortlisted candidates.