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Client Liaison

Friday, 28 August, 2026
anonymous    
Paarl  

Job Description:

  • Provide day-to-day support to the e-commerce operations and delivery teams.
  • Respond to customer enquiries via telephone, email, and WhatsApp in a professional and friendly manner.
  • Assist with the management and processing of orders placed through the online store.
  • Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
  • Liaise with customers and internal teams to resolve order or delivery-related queries.
  • Support the continuous improvement and optimisation of e-commerce operations.
  • Deliver a high standard of customer service throughout the customer journey.

Qualifications:

  • Matric / Grade 12 (essential).
  • Relevant tertiary qualification advantageous.
  • Good understanding of customer service principles.
  • E-commerce knowledge or experience advantageous.
  • Fluent in Afrikaans and English.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
  • Strong interpersonal and teamwork skills.
  • Proactive, positive, and willing to take ownership of responsibilities.
  • Flexible and adaptable in a fast-paced working environment.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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