Customer Service Representative

Are you passionate about customers, food and delivering exceptional service?

Wild Peacock Products is looking for a Customer Service Representative to join our team. This is an exciting opportunity for a proactive, commercially minded individual who enjoys building customer relationships and working in a fast-paced environment.

THE ROLE

You will be responsible for delivering an outstanding customer experience while supporting sales growth. You will manage customer orders and enquiries, coordinate fulfilment and deliveries, and work closely with our sales, procurement, logistics and operations teams.

KEY RESPONSIBILITIES

• Build and maintain strong, long-term customer relationships.
• Process customer orders accurately and efficiently.
• Respond promptly to customer enquiries via phone, email and WhatsApp.
• Keep customers informed about stock availability, deliveries, ETAs and any changes.
• Resolve customer issues quickly and professionally.
• Identify suitable product alternatives when required.
• Maintain accurate customer and order information on Acumatica ERP.
• Support the sales team in achieving monthly and quarterly revenue targets.
• Identify opportunities to grow existing customer spend, product baskets and new customer sales.
• Develop strong knowledge of our premium food product range.
• Coordinate with procurement, logistics and operations to ensure excellent order fulfilment.
• Provide customer and market feedback to the sales and marketing teams.

THE IDEAL CANDIDATE

You will be:

• Customer-focused and passionate about service excellence.
• An excellent communicator with strong interpersonal skills.
• Proactive, organised and highly detail-oriented.
• Commercially aware with a natural sales mindset.
• Confident handling customer problems and finding solutions.
• Comfortable working under pressure and managing multiple priorities.
• A team player who takes ownership and follows through.

Previous experience in customer service, internal sales, sales administration, food, hospitality, wholesale or FMCG will be advantageous.

Apply to hr@wildpeacock.co.za