Revenue and Reservations Supervisor for 5-star all-suite luxury hotel in Franschhoek

This 5* international luxury hotel in the Franschhoek Wine Valley offers a choice of private estate rooms & suites, garden terrace rooms, luxury spa retreat villas and main hotel deluxe suites with full butler and private dining service.

We are in search of a dynamic and highly organized Revenue and Reservations Supervisor to lead the reservations team and oversee booking operations. The key function of this position combines day-to-day booking operations with strategic pricing and inventory control to maximize the hotels occupancy, Average Daily Rate (ADR), and total RevPAR (Revenue Per Available Room). The position supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

REQUIREMENTS

• A Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field
• At least 4 to 5 years in hotel reservations or revenue management, of which 2 to 3 years were spent in a supervisory / management role within a 5* luxury hotel.
• Highly proficient in Property Management Systems (PMS) and Central Reservation Systems (e.g., Oracle OPERA, Protel, Nightsbridge, or SynXis).
• Strong command of Microsoft Excel (pivot tables, data analysis) and business intelligence/reporting tools.
• Strong numerical and analytical aptitude, attention to detail, commercial acumen, and excellent written/verbal communication skills.
• Meticulous attention to detail in dealing with guests, managing staff & systems.

KEY RESPONSIBILITIES

• This role also ensures that all revenue streams and technical systems are optimised in order to ensure maximum profitability.
• The Revenue and Reservations Supervisor must be able to create, interpret and forecast revenue reports in the absence of the Revenue Manager.
• Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
• Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
• Group and conference quotes.
• Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
• Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
• Guest confidentiality.