This magnificent 5-star internationally rated hotel offers a selection of uniquely decorated rooms, suites and private villas, each with their signature design and award-winning finishes.
ProStaffSelect are in search of a 5-star Hotel Reservations Agent to act as the primary brand ambassador, managing luxury accommodation bookings, maximizing room revenue, and delivering anticipative service via phone, email, and global systems. A dynamic, highly organised and detail-oriented candidate who is able to ensure every guest touchpoint reflects the hotels’ ultra-luxury standards prior to arrival.
MINIMUM REQUIREMENTS
- Matric Certificate.
- 2 – 4 years’ experience in a hotel reservations or front-office role within a luxury 4- or 5-star hospitality environment.
- Solid working experience of Protel PMS.
- Exceptional written and verbal English skills, refined telephone presence, and a calm, consultative demeanor.
- Meticulous accuracy with rates, tariffs, room categories, and bespoke guest preferences.
- Process excellence and service delivery.
- Sustainable quality and attention to detail.
KEY RESPONSIBILITIES
Guest Communication & Inquiries: Respond promptly and professionally to luxury leisure, corporate, and VIP requests via phone, email, and digital channels.
Sales & Revenue Maximization: Pitch room upgrades, suites, spa packages, dining, and special experiences to drive high-yield revenue.
Booking & Database Accuracy: Accurately capture guest profiles, preferences, rates, and special requests into Property Management Systems (e.g., Opera Cloud, Portfolio).
Payment & Invoicing: Send secure payment links, process deposits, handle credit card authorizations, and reconcile billing or credit queries.
Cross-Departmental Coordination: Liaise closely with Front Office, Concierge, Sales, Revenue Management, and Housekeeping to hand over VIP profiles and custom itineraries.
Special Arrangements & Itineraries: Coordinate airport transfers, dining reservations, local tours, and personalized welcome amenities.
Problem Resolution: Handle guest complaints, modify or cancel bookings per policy, and de-escalate sensitive guest issues with empathy
Send your CV directly to Gavin Smith
Contact: gavin@psselect.co.za