Guest Liaison and Events Co-ordinator

Wednesday, 24 July, 2019
Zelda Oelofse-Cornthwaite     0823996281
Stellenbosch  

Our client, a leading and well-respected producer and much-admired brand, redefines the industry and changes the way consumers feel, taste, see, smell and experience Hospitality and Wine produced.

We are seeking a Guest Liaison and Events Coordinator that can assist in creating an immersive experience that captures the imagination and build emotive connections between or guests and brand alike.

Position Objective:

The guest liaison and events coordinator position will interact with guests when they arrive or guests making and enquiry booking via telephone / email.

To ensure overall service excellence

The roll represents the overall brand of the property on introduction and enquiry.

Coordination of all events within hospitality department 

He/she ensures great communication channels to the team and assist with guest liaison during working hours to ensure service excellence and brand values are always met .

 

Duties and Responsibilities 

Estate Events

Corporate Events

Weddings

Other group bookings Incl. acquisition functionalities

Wine Club Events

Homestead Heritage Tours

Maitre’D functionalities

Inventory guard of homestead art pieces

We require a well-spoken, individual that can share the farms heritage in such a way as to have the guests leave the property not only as consumers but as friends and true ambassadors.

Manage general communications to and from the farm providing relevant information where needed. Accept reservations and deposits via property reservation system.

Daily administrative duties such as filing and setting up of appointments.

Promote the property as a whole when dealing with reservations or enquiries. Deal with general admin, printing, filing. Keep a neat and tidy office environment.

Interact with guests whilst they are at the estate.

Ensure that guests are made comfortable and are informed about the facilities and experiences on offer.

 

Core Customer Service Competencies

Consistently interacts with internal and external clients/customers, other employees with professionalism, respect and dignity even in difficult situations.

Takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority.

Properly and consistently maintains confidentiality.

Maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees. 

Safeguards organizational property and equipment and uses assigned property and equipment in a manner that promotes timely customer service. Demonstrates professional and cooperative support of other staff members regardless of position or department.

Contributes to team tasks and endeavours with enthusiasm. Sets example of excellent customer service for others. Takes reasonable risks and ownership of results. Demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.

Understands the organization’s mission and goals. Knows own role in support of the mission. Writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired.

Consistently responds to internal and external client/customer needs and concerns with a sense of urgency.

Acknowledges emails in a timely manner. Demonstrates effective, customer-focused communication skills including, but not limited to active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible.

Acknowledges excellent customer services in other employees.

Requirements and Attributes

Own vehicle and valid driver’s licence

Well-spoken and professional


Applications will only be accepted if the below documents are accompanied:

Updated CV with contactable references and accurate employment dates

Recent presentable profile photo

Written references / service certificates

Copies of all tertiary qualifications

 

Remuneration package: R15 000pm plus incentives

 

Email applications to info@pmrecruitment.co.za

Attention:  Zelda Oelofse-Cornthwaite