Hostess - Upmarket Restaurant - Wine Estate

Wednesday, 26 June, 2019
Lauren Vallée     +27 83 229 9941
Stellenbosch  

Heritage Hospitality Recruitment are currently looking for a Hostess for an upmarket restaurant situated on a top wine estate in Stellenbosch.  

 

Responsibilities:

• Welcome guests to the restaurant

• Ensure one hostess is handling the reservations book, while the other hostess welcome the guests

• Escort guests to assigned dining or bar areas

• Provide menus and announce waiter/waitress name

• Create a floor plan for both lunch and dinner

• Check with senior chef on duty if there are any changes to the lunch/dinner menus

• Change the menus form dinner to lunch and vice versa (depending on shift)

• Create a list of available tables for lunch

• Create a handover sheet for the next shift/go through handover sheet of previous shift

• Greet guests upon their departure

• Maintain hostess desk clean and tidy

• Answer incoming calls and address guests’ queries

• To be well informed on the estate and local information

• Communicate to managers and waiters regarding VIP visits as soon as they are seated

 

Requirements: 

• Grade 12, hospitality certificate will be a plus

• Preferably 1- 2 years previous hostess experience

• Understanding of restaurant etiquette

• Experience in managing reservations

• Able to work in a team

• Demonstrable customer-service skills

• Excellent communication skills (via phone and in-person)

• Strong organizational skills with the ability to monitor the entire dining and bar area

• Availability to work within opening hours (e.g. evenings, public holidays, weekends)

• Good physical condition to walk and stand during an entire shift

• Comfortable in dealing with very distinguished clientele

• Able to handle a high-pressure environment

• Must be well-presented and enthusiastic personality

• Flexibility and Accountability

 

Benefits

The package on offer is negotiable depending on experience.  



To apply, forward your CV and profile photo to apply@heritagehospitality.co.za.