Front of House Assistant Manager

Tuesday, 10 May, 2022
Magdene Hoon     0218801103
Stellenbosch  

The purpose of this position is to execute the delivery of the Stellenzicht Wines (Stellenbosch) hospitality experience, to meet and exceed customer expectations in the tasting room wine and food offering, to execute Functions and to assist the Front of House Manager to manage and control the pool of tasting Room Assistants

DUTIES AND RESPONSIBILITIES:
- Assisting the FOH Manager to fully operate the Tasting Room

HOSPITALITY
- Assisting in managing the floor and maintaining high service level of staff
- Host tours, lunches and tastings, especially for VIP groups
- General waitron duties and tasks
- Assist FOH Manager in arranging functions - tasting room, meetings, staff functions, marketing functions, evening functions
- Liaise with kitchen regarding operations in tasting room (e.g. if tables are full etc.)
- Take part in the leadership team by providing a high level of service and training - Tasting room assistants to do the same

ADMINISTRATION
- Conducting opening and closing duties of tasting room
- Assisting in stock take, control and reconciliation of the tasting room stock
- Assisting FOH Manager in daily cash-ups and responsible for cash-up when FOH Manager is not present
- Data Capturing
- Report any low stock levels of food or beverages to the FOH Manager
- Report maintenance issues in tasting room to FOH Manager
- Ensure that Tasting Room is clean and that the Cleaner is operating effectively

SALES AND MARKETING
- Check that all details on shipping forms are filled in correctly
- Drive sales targets and motivate Tasting Room Assistants to do the same
- Promote the Wine Club to visitors
- Provide relevant information to be published on social network sites e.g. famous people visiting the Tasting Room

QUALIFICATIONS AND EXPERIENCE
Front of House and/or Wine Service Courses and advantage (Cape Wine Academy)
Previous experience in a winery tasting room

COMPETENCIES
- Service orientated
- People Management Skills
- Accurate (attention to detail)  and Quality orientated
- Strong Networking abilities

Only shortlisted candidates will be contacted.