Wine Estate Deli Manager

Saturday, 24 August, 2019
Zelda Oelofse-Cornthwaite     0823996381


Our client, a leading and well-respected producer and much-admired brand, redefines the industry and changes the way consumers feel, taste, see, smell and experience Hospitality and Wine produced.

We are seeking a Deli Manager that can assist in creating an immersive experience that captures the imagination and build emotive connections between or guests and brand alike.

Position Objective

Providing outstanding customer services through profound management strategies whilst applying deep insight into handling food rotation, stock management and staff oversight activities with required precision.

He/she ensures great communication channels to the team and assist with overall management of hospitality department during working hours to ensure service excellence and brand values are always met.


Responsibilities / Duties

Create staff schedules and ensure that all staff members adhere to them.

Interview, select, hire and train deli staff members according to established criteria.

Ascertain that all employees follow standard operating procedures.

Apply good code of conduct standards throughout the team.

Develop promotional programs to increase awareness about the deli’s products.

Oversee the work of front of house deli staff to ensure that they are providing proper customer service.

Monitor back of house operations to ensure on-time delivery of deli products to front of house.

Create and maintain effective liaison with suppliers to ensure timely and accurate delivery of products.

Monitor and maintain stock levels daily and ensure that any low stock situations are handled by ordering in from suppliers.

Control bakery production, waste, and inventory. Maintain budgeted cost of sales percentages


Core Customer Service Competencies 

Consistently interacts with internal and external clients/customers, other employees with professionalism, respect and dignity even in difficult situations.

Takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority. 

Properly and consistently maintains confidentiality. 

Maintains high ethical standards in the performance of duties and interaction with internal and external clients/customers and other employees. 

Safeguards organizational property and equipment and uses assigned property and equipment in a manner that promotes timely customer service. Demonstrates professional and cooperative support of other staff members regardless of position or department.

Contributes to team tasks and endeavours with enthusiasm. Sets example of excellent customer service for others. Takes reasonable risks and ownership of results. Demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations.

Understands the organization’s mission and goals. Knows own role in support of the mission. Writes effectively and ensures all written communications are appropriate for intended audience, error-free and convey the message desired. 

Consistently responds to internal and external client/customer needs and concerns with a sense of urgency. 

Acknowledges emails in a timely manner. Demonstrates effective, customer-focused communication skills including, but not limited to active listening, making eye contact, asking questions to promote understanding, positive body language, and greeting people by name when possible. 

Acknowledges excellent customer services in other employees.


Requirements and Attributes 

Own vehicle and valid driver’s licence

Well-spoken and professional


Start Date




Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.


All applications submitted must contain:

  • Updated CV
  • Educational documents
  • Written Reference Letters,
  • A recent profile photo’s
  • Your top 5 food photos (for chefs)
  • Copies of Menus worked on (for chefs) 

How to apply

Download our Candidate Registration Form below, fill it in and e-mail it back to us at


Highly competitive salary.