Cavalli Wine Estate seeks an Assistant Floor / Restaurant Manager (4 to 5 shifts per week) - Negotiable

Thursday, 21 November, 2019
Stefanie Minnaar     0823766652

The Assistant Floor / Restaurant Manager is responsible for

  • Coordinating the entire operation of the restaurant during scheduled shifts, cash-ups.
  • Advising customers on menu and wine choice.
  • Maintain ambiance by controlling lighting, background music, glassware, dinnerware, and utensil quality and placement; table flowers, monitoring food presentation and service.
  • Ensuring staff turnout/attire is to company standard.
  • Preparing reports at the end of the shift/week, including staff control, food control and sales.
  • Accomplish restaurant HR objectives by recruiting, training, and disciplining employees; communicating job expectations;, monitoring; enforcing policies, organising shifts.
  • Responding to customer complaints, guest relations. Monitoring tripadvisor and responding.
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Checking stock levels and ordering supplies.
  • Ensuring property are always maintained to the highest standard, reporting any maintenance items immediately. Ice machines, wine fridges, Aircon etc are functioning.
  • To be totally familiar with the composition of all menu items and brand story.
  • To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
  • To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
  • At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers.