Wine Ambassador position - Negotiable

Monday, 11 December, 2017
Frananda Venter/ Roelien Bougaardt     021 876 8600
Franschhoek  

An award winning Estate in the hospitality industry, Franschhoek, is seeking a Wine Ambassador who is outgoing, friendly, knowledgeable and passionate to work in our tasting room

Our team members are responsible for providing an exceptionally high level of customer service and educating guests about our wines. Additionally, our ambassadors may also deliver tapas style dining and food/wine pairing experiences. Wine Ambassadors actively recruit new wine club members and assist guests in the selection and purchase of wines for enjoyment at the winery to take home.

The wine ambassador is the first person a guest meets when visiting our properties and serves as a host, guiding the guest experience and ensuring a positive experience at our property. The candidate will answer calls, take reservations for guests and welcome guests to our property.

THE IDEAL CANDIDATE WILL POSSESS:

• A positive attitude with a warm and welcoming demeanour
• Exceptional verbal and written communications skills
•  Comfortable with public speaking; ability to provide a welcoming and interactiveexperience for large groups and group tours
• Ability to keep calm under pressure, remain organized and maintain positive interactions with guests, even in busy or stressful situations
• Wine knowledge, interest in wine, wine and food pairing and/or sales background with demonstrated experience closing sales
• Winery, hospitality or related field experience strongly preferred
• Ability to professionally represent the Company when in contact with guests and vendors
• Team focused and detail oriented
• Guest focused with the ability to provide exceptional, high-touch customer service at all times

Candidates must be available to work weekends, holidays and special events, as needed. Basic computer skills are necessary.

Applications received after the deadline of Friday, 22 December 2017 will not be considered.