Lanzerac Hotel & Spa - Receptionist - 7600

Friday, 15 February, 2019
Doreen Hall     0824029462
Stellenbosch  

Position available:                 Receptionist

Department:                           Front Office

Work hours:                           Shift Work (Early shift starting at 06h00, late shift finishing at midnight), Weekends & Public Holidays

Application (Short CV) to:     Doreen Hall

                                                fdoreen@lanzerac.co.za

Closing date:                          28 February 2019

Main Tasks and Responsibilities

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • Check-in and check-out of arrival guests/groups
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To assist with concierge related duties such as arranging transfers, excursions etc for guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).
  • To undertake any other ad-hoc duties relevant to the post, as and when required.

 Requirements:

Minimum grade 12 certificate

Computer literate

A friendly and welcoming approach

High standards of dress and presentation

Drivers Licence

Ability to remain calm during difficult situations or in a very busy environment

The ability to work unsupervised

Excellent interpersonal skills, including a pleasant telephone manner

Good administrative skills and the ability to use email and booking systems / OPERA knowledge

Good team working skills.

Strong work ethic

Flexibility