Assistant Accommodation Manager required for STELLENBOSCH luxury accommodation - 76013

Thursday, 28 March, 2019
anonymous    
Stellenbosch  

Well-known wine estate, situated in the Stellenbosch region, requires a hardworking, enthusiastic individual to join our team as Assistant Accommodation Manager / Front of House Manager.

Candidate must be:

  • A self-starter
  • Fluent in English and a good command of Afrikaans
  • Well-spoken, neat and presentable
  • Have excellent interpersonal skills
  • Excellent reporting and communication skills
  • Good level of computer literacy using Microsoft Word, Excel and Outlook; previous experience with a reservation system beneficial
  • Be sensitivities to and understanding to guests needs and requirements
  • Be very organised & efficient

 Duties will include:

  • managing and controlling all aspects of the luxury accommodation;
  • general administration and management of reservations, staff management;
  • check-ins/outs, a good eye and have excellent attention to detail;
  • arrange inspections, organise cleaning and ensure repairs are carried out to a high standard;
  • effectively handle and resolve complaints;
  • exceed customer expectations, maintaining the company's excellent reputation
  • Supporting the management on site
  • Being part of the out of hours rota for emergencies
  • Clear communication with various department staff members including attending regular meetings

 The ideal candidate must be willing to work alternate weekends, public holidays or evenings when necessary. You will be required to stay on the property on alternate weeks. Own reliable transport essential. We offer a fantastic working environment and remuneration package. Previous accommodation management experience advantageous.

Email up to date CVs to recruitment.stellies@gmail.com